Principal Duties and Responsibilities:

• Provides quality, personalized service (greeting/closing, use customer name, telephone etiquette, error resolution, written communications) to ensure customer satisfaction/retention.

• Receives checking and savings deposits/withdrawals, checks endorsements, verifies cash in/out and issues receipts.

• Accepts checks for cashing; verifies endorsements, validity, and availability of funds.

• Create all deposit account documentation with customers procurement of same.
• Receives various types of payments, redeems savings bonds, issues money orders, cashier’s checks, opens and closes accounts, prepares miscellaneous documentation, etc., including customer account errors, so the customer can be contacted.
• Counts, verifies and packages currency and balances cash drawer.
• Proofs CSR work.
• Prepares transactions for processing.
• Locates, and corrects any errors.
• Notifies other CSRs of any errors, including customer account errors, so the customer can be contacted.
•  Researches customer problems and missing or incorrect transactions.  Responds to customers promptly.
• Enters new account data into the bank’s system.
• Reviews new accounts and Safe Deposit Box applications to verify customer validity and identity.
• Provides service and information to customers of the Safe Deposit area.
• Checks signatures, to ensure that unauthorized persons will not gain access to a Safe Deposit Box.
• Attends to the removing and returning of customers’ boxes to the vault.
• Effectively uses technology in order to accurately complete required client documentation.
• Processes address changes, and other account changes.
• Processes incoming and outgoing wire transfers.
• Maintains and processes Currency Transaction Reports.
• Files signature cards.
• Orders Debit and ATM cards along with pin numbers for customers.
• Processes and balances incoming ACH transactions.
• Processes and balances incoming ATM transactions and reports.
• Performs end of day procedures accurately.
• Produces accurate processing of month end, quarterly, annual and other reports.
• Recognizes the financial needs of our customers.

Knowledge, Skills, and Abilities:

• Work effectively and non-defensively with a variety of personalities.
• Average keyboard/computer skills and ability to operate other general office equipment.
• Strong communication, interpersonal, and organizational skills.
• Ability to maintain composure under stress while using diplomacy and tact.
• Good understanding of financial products and services.
• Position requires standing and occasional lifting.
• Weekend or evening hours may be required.

Performance Dimensions: 

• Serves internal and external customers in a positive, professional manner.
• Follows all guidelines on confidentiality, and adheres to documentation and compliance policies and procedures.
• Promotes teamwork concept.
• Enhances job growth through continuing education, as required or necessary.
• Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.
• Develops and maintains positive working relationships with other employees.
• Is punctual and reliable.

Principal Duties and Responsibilities:

• Assists all loan officers in obtaining and completing information necessary to process and meet Compliance Regulations for Real Estate Mortgage Loans; Agricultural & Commercial Loans; Consumer Loans, including but not limited to all types of loans within each industry classification.
• This includes but is not limited to typing Commitment Letters, completing and mailing GFE and Disclosures, ordering Title Policies, Letter Reports, Abstract Continuations, Attorney’s Opinions, Appraisals, calling for payoffs, ordering Flood Certification, verifying insurance, etc.
• Accurately enters information into the Fipco Loan Calculation Program and prints out necessary loan documents.
• Processes all loan types, reviews, completes, and balances all loan types for the branch offices before sending the loan through to be built.
• Assists with tracking, filing, organizing, and etc. loan files until complete.  Responsible for paid loans. This includes sending the paid loan notice, preparing satisfactions/releases, and preparing the paid loan file.
• Responsible for Fin-Cen. Include inquiries, registrations, re-po titles, issuing plates, reports, and inventory.
• Reports tracking of file documents to the L&D Committee.
• Check back/Audits GL slips on construction loans and advances.
• Orders delinquent Real Estate Tax Reports.
• Prepares weekly and special L&D Committee Agenda’s; Meeting minutes in addition to coordination of the meetings.

Knowledge, Skills, and Abilities:

• Work effectively and non-defensively with a variety of personalities.
• Ability to work and learn independently.
• Average keyboard/computer skills and ability to operate other general office equipment.
• Strong communication, interpersonal, and organizational skills required to meet multiple requests.
• Ability to work for more than one person.
• Ability to maintain composure under stress while using diplomacy and tact.
• Must be able to prioritize daily work to meet deadlines.
• Weekend or evening hours may be required.
• Good understanding of loan terminology, documents, and services.

Performance Dimensions:

• Serves internal and external customers in a positive, professional manner.
• Follows Bank policies in regard to confidentiality, and adheres to documentation and compliance policies and procedures.
• Enhances job growth through continuing education, as required or necessary.
• Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.  Meets deadlines as needed.
• Develops and maintains positive working relationships with other employees.
• Is punctual and reliable.

Principal Duties and Responsibilities:

•  Loans  – Consumer and Mortgage Lending.
• Provides quality, personalized service (greeting/closing, use customer name, telephone etiquette, error resolution, written communications) to ensure customer satisfaction/retention.

• Receives checking and savings deposits/withdrawals, checks endorsements, verifies cash in/out and issues receipts.

• Accepts checks for cashing; verifies endorsements, validity, and availability of funds.

• Receives various types of payments, redeems savings bonds, issues money orders, cashier’s checks, opens and closes accounts, prepares miscellaneous documentation, etc., including customer account errors, so the customer can be contacted.
• Counts, verifies and packages currency and balances cash drawer.
• Counts and verifies statements in a timely manner.
• Proofs teller work.
• Sorts all work after proofing.
• Prepares transactions for processing.
• Locates, and corrects any errors.
• Notifies tellers of any errors, including customer account errors, so the customer can be contacted.
•  Researches customer problems and missing or incorrect transactions.  Responds to customers promptly.
• Images all work.
• Enters new account data into the bank’s system.
• Open new checking, savings, certificate of deposits, accounts of all types, including Individual Retirement Accounts for personal and business customers.
• Reviews new accounts and Safe Deposit Box applications to verify customer validity and identity.
• Provides service and information to customers of the Safe Deposit area.
• Checks signatures, to ensure that unauthorized persons will not gain access to a Safe Deposit Box.
• Attends to the removing and returning of customers’ boxes to the vault.
• Effectively uses technology in order to accurately complete required client documentation.
• Processes address changes, and other account changes.
• Processes incoming and outgoing wire transfers.
• Maintains and processes Currency Transaction Reports.
• Files signature cards.
• Orders Debit and ATM cards along with pin numbers for customers.
• Performs end of day procedures accurately.
• Recognizes the financial needs of our customers/ – cross sell bank products.

Knowledge, Skills, and Abilities:

• Work effectively and non-defensively with a variety of personalities.
• Average keyboard/computer skills and ability to operate other general office equipment.
• Strong communication, interpersonal, and organizational skills.
• Ability to maintain composure under stress while using diplomacy and tact.
• Good understanding of financial products and services.
• Position requires standing and occasional lifting.
• Weekend or evening hours may be required.

Performance Dimensions:

• Serves internal and external customers in a positive, professional manner.
• Follows all guidelines on confidentiality, and adheres to documentation and compliance policies and procedures.
• Promotes teamwork concept.
• Enhances job growth through continuing education, as required or necessary.
• Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.
• Develops and maintains positive working relationships with other employees.
• Is punctual and reliable.

Principal Duties and Responsibilities:

• Responsible for the profitable, efficient and effective operation of the lending function at the Bank. Serves as the officer in charge of planning, organizing, controlling and directing lending operations.  Makes recommendations to the President and/or Board of Directors on lending related issues. Develops lending strategies and other Bank initiatives consistent with Board and/or senior management requests.  Attends and contributes to all Officer meetings.
• Works closely with senior management in developing and changing Bank policies and procedures, and establishing short- and long-term operating, people and financial objectives. Works closely with President and other senior management team members to provide leadership and direction for the Bank. Monitors progress on goals, makes adjustments in lending operations as needed to meet goals.  Keeps President, Officers, and the Board of Directors informed of activities in areas of responsibility.
• Oversees the lending function for the Bank. Develops and makes recommendations to senior management regarding lending policy.  Establishes, implements, and monitors new lending programs.  Ensures that all loan activity complies with policy and regulations.  Communicates regularly with all department employees to provide information on loan policy and to seek their input in the decision-making process, and to provide compliance training and supervision.
• Analyzes and approves loans as a member of the Credit Committee. Reviews and analyzes loan losses, prepares monthly delinquency report.  Discusses problems with other Officers at management meetings.  Reviews and approves employee loans.
• Manages special projects as assigned by President. Includes information gathering, decision making, communication and implementation, feedback and follow up with employees and/or functions affected by the project.
• Serves as the lead special assets and loan workout specialist. Provides proactive support and assistance to customers and other Loan Officer in addressing and resolving loan concerns. Performs collection related activities in a manner supporting the philosophy and mission of the Bank.
• Cultivates new and retains existing customer relationships. Manages, personally, particularly complex, large, and/or high-profile transactions. Interacts with customers to ensure needs and perspectives are considered in the management decision making process. Addresses customer complaints or concerns as needed.
• Provides for the security of all Bank assets. Strictly maintains and enforces security procedures, informs President immediately of any breach of security, from internal or external sources.  Keeps employees informed of security concerns.
• Supervises employees reporting to position. Coordinates recruitment and selection of new employees, development of performance standards, performance appraisals, on-going employee development and training, delegation of work as appropriate, performance counseling and disciplinary action
• Leads the credit and lending staff to achieve results expected customers and the Bank. Regularly reviews work performed by employees for accuracy and thoroughness. Holds regular meetings with staff to keep them informed of changes and developments affecting the Bank and their jobs and disseminates information in a timely and appropriate manner.
• Prepares a variety of reports and correspondence as needed to effectively and professionally transact business for the Bank.
• Represents the Bank in various business, trade, charity, civic and social organizations to support the community and provide for positive public relations. Participates in community service activities as a representative of the Bank.  Speaks at community events on appropriate topics as requested.

Knowledge, Skills and Abilities Required:

•  Effectively gather and analyze large volumes of data to identify trends and draw reasonable conclusions
• Write clearly and understandably to produce a variety of correspondence and reports
• Use a computer system to produce a wide variety of reports, correspondence, memos and track statistics make presentations to groups (employees, management, public relations) and to explain complex policies and procedures
• Non-defensively resolve conflicts between people
• Plan, prioritize and organize work effectively; work effectively under pressure and time deadlines
• Negotiate with vendors for large projects and equipment purchases/maintenance.
• Analyze problems (not just symptoms), propose reasonable solutions, make logical decisions, carry out decisions made, and follow up with feedback where appropriate
• Perform basic and advanced math skills

Performance Dimensions:

• Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers and co-workers
• Ability to gain the trust and respect of other managers and employees
• Customer satisfaction with services provided by the Bank
• Accessible and responsive to the needs and concerns of employees; soundness of business decisions made regarding loan commitments, personnel issues, facilities and equipment operations, etc.
• Ability to develop new policy and interpret established personnel policies and procedures consistent with their intent, and determine when exceptions may be appropriate
• Ability to effectively resolve workplace conflicts, effectively supervise employees and delegate work
• Effectiveness of communications and development of good working relationships with co-workers, customers, and vendors
• Maintenance of confidential Bank and personnel information
• Participation in training and appropriate professional development, understanding of and adherence to Bank policies and procedures
• Informing and marketing of additional Bank services through cross-selling
• Professional work place appearance and conduct.